Terms and conditions

What are general terms and conditions? These are the basic terms and conditions between us and you. Conditions need not be complicated. Therefore, this document is compact and clear. Please read it quietly. These terms and conditions apply to all contracts and deliveries by Altena Digital, unless otherwise explicitly agreed in a signed agreement.

1. Definitions

• Altena Digital: trade name of Altena Software Development & IT Management, KvK 98829106.
• Client: the natural or legal person issuing a contract or entering into an agreement.
• Services: design, develop and maintain software, websites and related digital products.

2. Creation of agreements

An agreement is concluded at the time when a contract or tender has been confirmed in writing (by e-mail or by a signed document) by both parties. Oral agreements are valid as soon as they are confirmed in writing.

3. Rates and invoicing

Rates are agreed in advance, either as a fixed price per phase or as a capacity per month. These amounts are exclusive of VAT unless otherwise stated. Invoicing is carried out monthly or per delivered phase, with a standard payment period of 14 days.

4. Delivery and Delivery

Estimated lead times are indicative and discussed in advance. A first working version is usually delivered within four to eight weeks. Changes in scope can affect planning and costs; these are discussed in advance.

5. Property and right of use

For custom development projects, ownership of the delivered source code and data rests entirely with the client, unless otherwise agreed. SaaS products and standard plugins are subject to the standard right of use described in the product documentation.

6. Warranty and Liability

Altena Digital aims to deliver software without defects, but no software is 100% error-free. Delivered work has a 30-day warranty period during which defects are fixed free of charge. A maintenance or support agreement may apply after that period.

The liability of Altena Digital is limited to the amount invoiced for the project in question in the three months preceding the event of damage. Liability for indirect damage, consequential damage or loss of profit is excluded.

7. Confidentiality

Information shared in connection with an assignment is treated confidentially and is not disclosed to third parties without express permission. A mutual non-disclosure agreement can be drawn up on request.

8. Hosting and Infrastructure

When hosting is part of the service, this is appointed separately. Availability of external services (cloud providers, DNS, e-mail) is outside the direct responsibility but is reasonably actively monitored.

9. Termination

Continuous contracts (such as maintenance contracts) can be cancelled on a monthly basis subject to one calendar month’s notice. One-off contracts are terminated upon delivery and invoicing.

10. Applicable law

On all the similarities is Dutch law applies. Disputes should preferably be resolved by mutual agreement. If the parties cannot reach an agreement, the dispute will be submitted to the competent court in the district where Altena Digital is established.

Last updated: May 2026

A signed project agreement may be drawn up for specific derogations or additional contractual provisions.